Exchanges & Returns

I want to exchange or return an item

If you are not satisfied with your online purchase, you can always exchange or return it at Heisa. Do this within 30 days. Within this period you may view, try on and assess the article as you would in the store.

Of course, the items must be returned undamaged and unworn with the labels still attached. We check all items that we receive back.

Return costs are at your own expense. We advise you to return the package to us by registered mail, then you know for sure that it will arrive.

Please also always keep your proof of postage until we have processed your returned items.

Returning an item

1. Download the return form , print it out and fill it in.

2. Collect your original invoice (from your email or from the order)

3. Pack the products you wish to return together with the return form and the original invoice and send it back to:

HUSSIES

Rosariopark 3

5104HW

Dongen

Refund

We try to process all returns as quickly as possible. You will receive a confirmation and a credit note from us. As soon as you have received this, you will receive your purchase amount back as soon as possible, but no later than 30 days after cancellation. Refund will be made via the same payment method that you used when ordering your item.
 

To ask

If you have any further questions about returns and refunds, please contact our customer service.